The company is held responsible for delivering
the product in a timely manner and according to the Customer requirements
indicated in the order. Should any of the company's commitments be violated,
the customer is entitled to a partial or a full reimbursement according to our
Money-Back Guarantee Policy.
Our Money Back Guarantee Policy gives you the
right to request reimbursement if our service failed to fulfill its duties
towards you. As our service offers legitimate academic assistance, we want to
be 100% sure that you leave fully satisfied!
Our satisfaction rate is high. More than 95% of our customers return with
consequential orders. However, sometimes things can go wrong, and in these
cases, you can always refer to our Money Back Guarantee Policy. We want to
emphasize that there are only certain situations when we can offer a full
refund. These are:
- No Writer assigned yet: This is
a rare situation, but sometimes it happens. The amount of the refund is
always 100%. If such a situation does occur, the customer should not worry
since they will be notified as soon as possible. If you want another
Writer to work on your request, but there is no appropriate one available,
your claim will be directed to our dispute department. They will review it
and proceed with the corresponding refund based on your request.
- The Writer was confirmed, but
you decided to cancel the order. In this case, the refund amount varies
from 100% to 50%, to cover the effort of the company and the Writer in
their attempt to provide you with the product and services purchased.
- Late Delivery: It can only
happen if the Writer gets ill or in case of other emergencies. The company
will refund an appropriate amount to compensate for the late delivery. The
exact amount will be discussed with the customer in private.
- On-time delivery of all the
orders is guaranteed. Sometimes delays can happen due to the needed
materials being uploaded too late by the customer. In this situation, no
refund can be granted. That is why it is always ideal to send all
information regarding the task, including any additional sources that must
be used all at once when placing the order initially.
- If the order has been completed
only after the initial deadline had been passed, then it's up to the
customer to decide whether to release all the funds or not.
- Disputed claims: If the
customer is not satisfied and would like to get a refund instead, the
agency administration will conduct an investigation. The refund claim will
be approved or denied based on the result of the investigation. Keep in
mind that we always want our customers to be fully satisfied. Hence, we
will always do our best to treat the customer fairly and achieve maximum
- Accidental Duplicate Order: In
order to cancel an order placed by mistake, you need to contact us as soon
as possible. You need to clarify with us that the other order is not
needed. The order would be treated as being valid if we did not receive
any cancellation request before a Writer has been assigned. You can still
cancel the order, but one of the situations listed above will be applied.
Two invoices received: If you are billed twice, you need to notify us immediately, especially if Your Personal Balance didnâ€™t change. You need to
send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance happens on very rare occasions. There is no way for a customer to be billed for any single order unless they paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that
can cover the total sum.
- Plagiarized content: If there is a claim that the paper
the Writer has helped you with is plagiarized, a Turnitin report is
needed. There will be no other reports that can be accepted aside from
this, or else no refund is possible.
You are not entitled
to a refund if:
- Once you have released a
certain percent of the total amount to the Writer, it is deemed that this
particular portion of the assignment has been completed and you accept the
quality. Thus, released funds are non-refundable.
- A lower grade than what was
expected is received: Please keep in mind that we do not guarantee high
grades. The papers that we provide are tailored as draft samples only or
as a point of reference and are not ready for submission until they are
double-checked and approved by the customer.
- Delayed payment: If the
customer claims that the order has been delayed when the reality is that
the payment was also delayed, we shall not bear responsibility for it.
Moreover, a refund cannot be requested.
- Note: in the case of a revision
deadline, the previously mentioned delay refunds and the recalculation of
the price do not apply as the end dates are different.
- Editing, proofreading,
formatting orders: Please understand that the order you place for the
earlier mentioned services contains original content written by you that
may contain errors of contextual nature.
*If the Order is cancelled, the Customer is
permitted to use any kind of the products that have been provided before the
cancellation. All rights for the copy go back to the company.
Once you receive the refund confirmation, the
company will process it within two days. Please note, that the company cannot
be held responsible for your Bank Transfer fees, transfer anomalies, and/or
possible delays occurring due to any Bank service issues.