of Our Terms:
The company is held responsible for delivering
the product in a timely manner and according to the Customer requirements
indicated in the order. Should any of the company's commitments be violated,
the customer is entitled to a partial or a full reimbursement according to our
Money Back Guarantee Policy.
Interpretation of Our
- "Website"Â means AceMyHelp.com
- "Consumer/Customer",Â "You"Â orÂ "Yours"Â refers
to anyone submitting, bidding, executing an order, uploading any information,
and transferring payments on this website.
- "Company,"Â "We,"Â orÂ "Our"Â refers
to AceMyHelp.com website,
- Messaging SystemÂ is the software that ensures uninterrupted
communication between the Customer and the Writer, or with a Support Team
- OrderÂ refers to the actual request for a Service sent to our
Company by the Customer. It includes particular requirements and a
specification of sources to be used in writing.
- AnÂ 'Order'Â is
an electronic request for a paid service from the Customer for a
particular writing service. An order specifies the scope of work and other
requirements of the Customer regarding the service.
- "Order"Â refers to the written order that was submitted in
electronic form online on our website by the consumer. An order includes
the work in its entirety, along with its consumer requirements.
- Order StatusÂ shows the progress of the Order and current
position towards completion.
- ServiceÂ is the result of an Order, which comes as
original content, written and delivered to the Customer in accordance to
their inquiry as a digital document.
- Product RevisionÂ is a request sent by the Customer for editing the
final version of the product, based on the initial requirements of the
- Quality Assurance DepartmentÂ refers to the Company's structural unit
responsible for evaluating and protecting the quality of our Products and
- The 'Quality Assurance
Department'Â is the entity in AceMyHelp.com
infrastructure, whose mission is to guard and evaluate the quality of the
products and services provided.
- Support TeamÂ orÂ SupportÂ refers to the
Company's structural unit responsible for coordinating and assisting the
- The WriterÂ is a person employed by the Company as a
freelancer who provides research and writing services to the Customer,
according to the Company Agreement.
- BalanceÂ refers to the personal account of the Customer within
the Company that stores Credits for the Customer. Funds added to their
personal balance are done voluntarily to further compensate the price of
the order(s) at their own discretion.
- Affiliate ProgramÂ refers
to a particular program targeted at existing Customers of the Company. The
aim of the program is to reward regular clients with Credits to Personal
Balance for driving new Clients to the website. The commission rates
(rewards) are defined by the Company and can be changed at its own
Order Placing and
- The order is placed by
completing the Order form provided in the Application. No Service is provided
by other means than by request.
- The Order form will specify the
scope of the work, Order parameters, and delivery terms. It is Your
personal responsibility to provide exact, full, and final information to
each standard Order form section when filling in Our Order form.
- You will be requested to
register by providing Your email and password or sign in via Facebook or
Gmail account. Should any difficulties arise during the process of account
creation, please contact our Support. In addition, should any of your
contact details change over time, it is your sole responsibility to update
your profile accordingly or inform Support of such changes.
- Should multiple accounts be discovered, they will be
merged with your initial account created during Your first purchase.
Order Payment and
- When placing an Order, you
agree to buy the service from the Company. The Company starts to process your
order only after the payment for the service is made and is authorised.
- In some cases, the Company may
ask the Client to send a photo of Clientâ€™s credit card which was used for
conducting the payment in the Company. The cardholderâ€™s name and the last
four numbers on this card should be visible.Â Â Â
- The payment for the service is
calculated according to the Company's Pricing and is paid in advance, as
stated in the Order form once the scope of work is identified. The Company
is not held responsible for Service delivery until the payment has been
made in full and has been authorised.
- Orders can be paid by Credits
on Your Personal Balance.
- The Company reserves the right
to offer discount and bonus programs to Customers at its own discretion
using discount code(s) the Customer can use when filling out the Order
form. If the code is not provided in the corresponding section of the
Order form, the discount will not be given out by the Company for that
- The Company commits to provide
equal access to discount and bonus program information for each Customer
in the Company with no exceptions.
- Upon Your Order evaluation, the Company may request for
additional payment or additional time to work on Your Order, since the
impact of the work done to fulfil Your order can only be defined after a
manual review is performed. The Customer may decide at their own will to
either agree to new Order parameters and Order Total or refuse to
cooperate with the Company. If the Client wishes to stop working with us â€“
a refund will be processed according to the Money Back Guarantee Policy.
Your Personal Balance
- When placing Orders and buying
Products from the Company, You can use only Visa, Mastercard, AmEx or
PayPal to recharge your Personal Balance. Should the case of partial or
full payment reimbursement occur, You have the option to either proceed
according to the Money Back Guarantee Policy, or to transfer funds to
Credits in Your Personal Account.
- 1 credit equals 1 US Dollar and
is stored in Your Personal Account with no limit or expiration date. The
number of Credits you store may be used to proceed with payment for your
future Orders with the Company.
- Your funds are transferred to
Credits at Your own will and ONLY with Your approval. After the transfer
of funds to Credits is complete â€“ the amount You store in Credits is
Non-Refundable and may be used to pay for your future orders ONLY.
- As a part of our loyalty program activities, the
Company may provide You with a certain amount of Credits to further cover
payments for Your Future Orders.
- Order validation:Â The Company reserves the right to re-check the
Order details following the final payment to confirm whether the
requirements of the assignment were met successfully as indicated by the
Customer. Should a mismatch occur, Support reserves the right to modify
the order to ensure that the Customer's requirements have been adhered
- Order volume:Â Each order placed by the Customer has a required
volume, which is measured by the number of words. Upon the Service
delivery, the document received has to match the expected number of words
metric (the document may have fewer pages than requested, but should have
an exact number of words according to the Â«275 words per page double
spaced or 550 words per page single-spacedÂ» rule). Should there be a
page/number of words mismatch, the Client may request to reformat the
product to match the number of words/pages according to Â«275 words per
page double spaced or 550 words per page single-spacedÂ» rule.
- Changes in order details: Customer and Support may provide changes to the scope
of work only if the Writer has not started the work yet. No changes can be
made once the Writer has started researching and working on the order.
Should the order details increase in volume, order complexity, or narrow
the completion terms, the Customer will be asked to provide additional
compensation for the additional instructions.
- Resources:Â Should the Customer require specific resource
material to be utilised in the production process, they must specify those
resources and provide them to the Writer. If the specified resources are
not provided, and the Writer is responsible for locating and paying for
them, additional charges shall be incurred and must be paid before
delivery can be made. In general, the following deadlines for orders are
For orders due withinÂ 12-24 hours, resources must be supplied
withinÂ 30 minutesÂ of the order placement;Â
For orders due withinÂ 24-72 hours, there is aÂ 1-hour
For orders with aÂ 72+ hour deadline, resources must be
receivedÂ a day in advance.
- If the Customer did not provide
materials within the deadline for providing said resources, then extra
payment and time for the completion of the order would be required.
- Communication:Â The Customer is highly encouraged to communicate with
the Writer using the Messaging System or by contacting the Support team
directly when seeking more information.
- Progress Tracking:Â The Customer may track the progress of their
order by using their personal account, where information about their order
and its status is displayed. The Customer may as well contact Support by
using all communication means, which are available 24/7, to get updates on
the Order status.
- Preferred Writer Option:Â The Customer may select the ideal Writer to work
on the order by indicating their ID number in the Preferred Writer ID
field on the order form. By doing so, the Customer acknowledges that there
is no 100% guarantee that the specific Writer is available to work on the
order. Should such an instance occur, the Company reserves the right to
assign the best available specialist in the Subject Area of the Order. The
cost of the Preferred Writer feature will be funded back to the Customer
to their Credit Balance.
- The Company is held responsible
for the delivery of the service and for meeting the deadline indicated in
- It is the Customer's personal responsibility
to ensure the availability of delivery channels once the Company has
provided the service to the Client. The Company will not be held
responsible for an incorrect email address indicated by the Customer in
the profile, spam filters, internet outages and general customer
negligence to provide communication channels and other contact means which
are beyond the control of the Company. The Customer is encouraged to
contact Support for any kind of assistance with an Order's Delivery.
- The Customer is held
responsible for downloading the service in a timely manner after the
service has been provided by the Company.Â
- All orders are delivered
through our in-app service through the Completed Orders tab. Once orders
have been delivered by the Company, clients will receive a notification on
their mail-box. Email-notifications will also be sent to registered email
addresses with a link to the download page.Â
- Seven days after the deadline, the funds will be
released automatically, as this is a part of our Writer's protection.
Please review each order carefully. Once the entire agreed-upon sum is
received by the Writer, it is deemed that the work done is complete, and
no refund will be made.
- Free amendments are provided to
the Customer by the Company to ensure the quality of the product provided
and to ensure total Customer satisfaction with the product. To receive a
free revision of the product, the Customer has to submit a revision
request in written form using the Messaging System or Company's email no
later than fourteen (14) calendar days after the Order delivery date and
no later than thirty (30) calendar days after the Order delivery date for
any dissertation, thesis, research proposal, thesis proposal, dissertation
chapters writing or any other reasonably large assignments. Should the
revision deadline be missed, the Customer may have their order revised for
additional payment or place an order for editing. In some cases, the
Quality Assurance Department can submit free order revision after the
- The Quality Assurance
Department reserves the right to decline a revision request if the
revision instructions violate initial Order instructions. In such cases,
the Customer may be requested to pay additionally for the requested changes
or place an order for editing.
- The Quality Assurance
Department reserves the right to decline or limit multiple revision
requests if the Customer's behaviour demonstrates obvious exploitation of
the Writer and other unreasonable requests.
- If the request meets all defined requirements
underlined in these Terms and Conditions, our Company will revise the
delivered service free of charge.
The Use of Products
- When making a payment for an
Order, you agree it is for personal and non-commercial use only, and the
payment you make is a reflection of the time and effort put into
conducting relevant research and writing pertaining to your order as well
as all the necessary maintenance and administration for Service delivery.
- You are not to reproduce,
modify, distribute or display the service in any way on the World Wide Web
or in the form of a hard copy over a reasonable limit necessary for
- Writers who work on behalf of
our Company hand over the ownership of all delivered Products to the
Company, that retains full copyright privileges of the Products We
- All Products are provided solely as an example of
research, reference for learning purposes, or as a sample on how to
perform academic writing. All Intellectual Property Rights and Copyright
remain with the Company.
- The Company has a
zero-tolerance policy regarding plagiarism, academic dishonesty, and
fraud. We will not be held accountable if such unethical and illegal use
of our products and Website content occurs.
- We strictly abide by all
Copyright laws. Any opposing activity is solely the responsibility of the
Customer if they break our Terms and Conditions.
- Disclaimer for Links Used on AceMyHelp.com:Â While this website may include links to other
websites, we do not condone, approve, or guarantee that the content of
these links complies with the Terms and Conditions on AceMyHelp.com. As
such, our Company does not own, is not responsible for, and does not
contribute or control any of the content stemming from the posted links on
our website. Visiting these links is agreed upon as your own risk based
upon the user agreement form that is submitted with your order form.
- Security and Privacy:Â Our Privacy Statement posted on this website may be
referred to for more detailed information regarding our Company's
practices and policies concerning the collection, storage, and use of
Client and online guests' information. To learn more about your personal
informations security while using this website, please visit the Privacy
Policy webpage. The Company reserves the right to contact the customers by
email regarding new services, discounts, special offers, and any other
information that the Company may deem useful for the customers. However,
with that in mind it is important to note that we highly value the privacy
of our customers and will not disclose their personal and billing
information to any third parties. To ensure their data remains protected,
the Company processes all transactions through a secure online payment
system. Note: It is important to note that the Company cannot be held
responsible if credit information gets disclosed without our Company's
consent or beyond its control. Should any privacy or security questions
- Once you have submitted your
order or payment, you agree and acknowledge all of the following points
and statements: All our written products for or by Consumers are solely
intended to be used for research, reference, or learning purposes on how
to properly write an academic paper within a certain citation style (i.e.
APA, MLA, Chicago, Harvard, etc.). All and any information as well as
ideas that are used from the provided written works must be properly cited
if they are referenced at a later date.
- All consumers agree that all
services rendered on this website require payment for the time and effort
that are used to gather, organise, correct, edit, and deliver the service
to the consumer after completion. Additionally, payment is used to
maintain the website for further educational use by our Consumers. Other
than a conservative number of printed copies for personal and educational
use, the distribution, publication, transmission, modification, display,
or derivative works may not be created from the final delivered service by
the Company without prior written consent from the Company.
- All written products from our
freelance consumers automatically transfer all authorship rights and
ownership to the Company and/or its partners. You, the consumer, agree to
destroy any and all delivered products from the Company after your
research/reference purposes for the paper have been completed. No copies
for redistributive purposes are allowed nor are our works to be used
elsewhere without proper consent or citation.
- By using our services, you the
consumer agree to receive promotional information such as specials,
contests, and discounts from the Company. You may unsubscribe from or
subscribe to receiving such information in your profile directly. Our Company
makes no warranties or representations of warranties in regards to our
website or its materials, stated or implied, that arise by law or
otherwise. This includes, without any limitation, a warranty of
merchantability or suitability for a non-infringement, particular purpose,
or any other implied guarantee or warranty that arises from the
performance or deal with usage of trade.
- Additionally, the Company does not guarantee that our
operation will run error-free, and we are not responsible for any repercussions
from any errors that arise on our website. It is up to the consumer to
ensure the accuracy, usefulness, or completeness with any opinion,
information, advice, or other content that is related to this service or
available on this website. Please seek professional opinions before using
any available services on our website.
Agreeing to all the above Terms and
Conditions, you acknowledge that you agree not to hold other Consumers, the
Company, its employees, shareholders, agents, officers, directors,
representatives, promotion, affiliates, subsidiaries, advertising, fulfillment
agencies, or any other third-party providers or information/data sources and
legal advisors responsible for any and all losses, damages, rights, actions,
and claims of any nature that come from or are related to our Company. These
products include but are not limited to:
- telephone, hardware or
software, electronic, Internet, email, network, computer malfunctions,
difficulties or failures of any kind;
- unclear, failed, delayed, or
incomplete computer communications and transmissions;
- any condition that arises due
to the events that lie beyond the Company's control that cause the service
to be delayed, disrupted, or corrupted;
- any injuries, losses, or damages
of any kind that arise with connection to or as a result of using our
- any typographical errors or
printing mistakes in any of our materials associated with our services
Additionally, you agree to not hold our
Company and its affiliates responsible or reprehensible for any claim, demand,
suit, including attorney's fees, made by another third party in relation to or
arising from the use of our service, your breach or violation of these Terms
and Conditions, the violation by you of the rights of any third party, or any
other personal act of omission committed by you. Under no circumstance will the
Company be made responsible or liable for any direct, indirect, punitive,
incidental, consequential, or special damages that arise from or are in any way
related to the use of this website and any of its provided information. Some
states and jurisdictions do not allow the limitation or exclusion of liability
for incidental or consequential damages. As such, the above-listed limitation
may not be applicable to you.
- Termination:Â We reserve the right to terminate your right to use our
Services even when you have paid the full amount if the information
initially provided for registration on our Services or that is later
subsequently modified, contains false or misleading information, or
conceals or omits any information we consider as being relevant; if you do
not cooperate throughout the ordering process; if we suspect that you are
involved in any fraudulent transactions. Any attempt to undermine or cause
harm to AceMyHelp.com's server or its customers is strictly prohibited and
will be subject to automatic account termination. This includes spamming,
transmission of - malware, viruses, trojan horses; or by linking to sites
and files that contain or distribute them. AceMyHelp.com may terminate
your account and forfeit any fee to be paid at any time without prior
notice, if you are in breach of the terms of this Agreement. The Company
will be the sole arbiter as to what constitutes a violation of the
- Amendments:Â You,
the consumer, acknowledge and agree that these Terms and Conditions may be
completely or unilaterally changed by the Company without prior warning.
It is, therefore, highly recommended that all Consumers on our website
read these Terms and Conditions from time-to-time to see if any changes
have been made.